Privacy Policy

Your trust means everything to us. At Exora, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or purchase from us.

1. Information We Collect

We collect information in the following ways:

Personal Details: Name, email, phone number, billing and shipping address.

Payment Information: Processed securely through trusted third-party gateways (we never store your full payment details).

Account Information: If you create an account, we store login details to make your future shopping smoother.

Website Usage: We may collect data about how you use our site through cookies or analytics tools to improve user experience.

2. How We Use Your Information

Your information helps us to:

Process and fulfill your orders efficiently.

Send you order updates, confirmations, and delivery notifications.

Improve our website, product offerings, and customer experience.

Respond to your customer service requests and queries.

Send you exclusive promotions, updates, or newsletters (only if you opt-in).

3. Data Security

We use industry-standard encryption and secure payment gateways to protect your data.

Your information is stored safely and only accessible to authorized personnel. We do not share, sell, or rent your data to third parties — ever.

4. Cookies

Cookies help us personalize your experience, analyze website performance, and improve functionality. You can choose to disable cookies from your browser, but some features of the site may not function properly as a result.

5. Third-Party Services

We may use third-party logistics, payment, or analytics providers. These partners only receive the information necessary to perform their functions and are obligated to protect it.

6. Your Rights

You have the right to:

Request access to your personal information.

Request corrections or deletion of your data.

Withdraw your consent to marketing communications at any time.

For any privacy-related concerns, reach out to us at privacy@exora.com.